Responsible Gaming at j bajee

Age Restriction Policy

j bajee enforces a strict minimum age requirement of 18 years for all players. This is a non-negotiable condition of using the platform. Under no circumstances may anyone under the age of 18 open an account, make a deposit, place a bet, or participate in any real-money activity on j bajee.

During the registration process, all new players are required to confirm that they are at least 18 years of age. j bajee reserves the right to request identity verification documents at any stage — including a valid National Identity Card (NID) or passport — to confirm a player's age. If a player is found to be underage, their account will be suspended immediately, all winnings will be voided, and any deposits will be returned in accordance with applicable procedures.

Protecting Minors

We encourage all j bajee account holders who share a device or household with minors to take additional steps to prevent underage access to the platform. These include keeping your j bajee login credentials private and confidential, logging out of your account after every session, and making use of parental control software where appropriate. j bajee accepts no liability for unauthorised access by minors resulting from a player's failure to secure their login details.

Recognising Problem Gambling

Gambling is a popular form of entertainment enjoyed by millions of people responsibly. However, for some individuals, gambling can become a problem that negatively affects their finances, relationships, mental health, and day-to-day functioning. j bajee is committed to helping players recognise the early warning signs of problem gambling and to providing them with the support they need.

Problem gambling does not always look the same for everyone. Some players develop issues gradually over time, while others may find that stress, financial pressure, or personal circumstances cause their gambling habits to change rapidly. The following self-assessment questions are designed to help you reflect honestly on your relationship with gaming.

Self-Exclusion Tools

Self-exclusion is one of the most powerful responsible gaming tools available on j bajee. It allows a player to voluntarily restrict their own access to the platform for a set period, providing a firm, enforceable boundary during difficult times. j bajee takes self-exclusion requests seriously and processes them as promptly as possible — typically within 24 hours of a confirmed request.

How to Request Self-Exclusion

1. Log in to your j bajee account and navigate to the Responsible Gaming section of your account settings.
2. Select "Self-Exclusion" and choose your preferred exclusion period (see options below).
3. Confirm your request. You will receive a confirmation email at the address registered to your account.
4. Alternatively, contact j bajee support directly at [email protected] with the subject line "Self-Exclusion Request" and your preferred exclusion duration.

Exclusion Period Options

• Short-Term Exclusion: 1 month, 3 months, or 6 months — suitable for players who want a defined break
• Long-Term Exclusion: 1 year or 5 years — for players who need extended distance from gambling
• Permanent Exclusion: Indefinite exclusion with no possibility of reversal — for players who wish to stop gambling permanently

What Happens During Self-Exclusion

While your self-exclusion is active, you will not be able to log in to your j bajee account, make deposits, place bets, or access any gaming content on the platform. Any pending withdrawals that were initiated before the exclusion will be processed normally. j bajee will also suppress all marketing communications directed to your account for the duration of the exclusion period.

Deposit & Spending Limits

Setting financial limits is one of the most effective ways to keep gambling enjoyable and under control. j bajee provides players with flexible deposit limit tools that allow you to define exactly how much money you are comfortable depositing over a given time period. These limits apply across all payment methods, including bKash, Nagad, Rocket, Upay, and bank transfers.

Reducing vs. Increasing Limits

Any request to reduce a deposit limit takes effect immediately. This means you can lower your daily, weekly, or monthly cap at any time and the new, lower limit will apply straight away with no delay.

Any request to increase a deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This deliberate delay is designed to prevent impulsive decisions and gives you time to reconsider whether an increase is genuinely in your best interest.

Time-Out & Cooling-Off

Sometimes the most helpful thing a player can do is take a short break. j bajee's time-out feature allows you to temporarily suspend your account for a defined period without committing to a full self-exclusion. This tool is particularly useful during periods of heightened stress, after a significant loss, or simply when you feel that your gaming frequency is creeping higher than you would like.

Available Time-Out Durations

• 24 hours
• 48 hours
• 7 days
• 30 days
• 42 days (6 weeks)

During a time-out, your j bajee account is fully suspended. You cannot log in, deposit, place bets, or access any gaming content. All marketing emails and promotional notifications are suppressed for the duration of the time-out. Any withdrawal requests made before the time-out was activated will continue to be processed normally.

Reality Check Notifications

In addition to time-out features, j bajee offers reality check notifications — periodic pop-up reminders that appear during active gaming sessions. You can configure these to appear at 30-minute, 60-minute, or 90-minute intervals. Each notification displays your total session duration and a summary of your net gaming activity so far in that session. You can then choose to continue playing or end your session.

Player Safety Tools

Beyond deposit limits and self-exclusion, j bajee provides a comprehensive set of player safety tools designed to support informed and responsible gaming decisions at every stage of your j bajee experience.

Keeping Your Account Secure

Account security is directly linked to responsible gaming. j bajee strongly recommends that all players use a unique, strong password for their account, enable any available two-step verification features, and never share their login credentials with another person. If you suspect that someone else has accessed your account, contact j bajee support immediately so that we can suspend the account and investigate.

Getting Help & Support

Recognising that gambling has become a problem is a significant and courageous first step. j bajee wants every player to know that asking for help is never something to be embarrassed about, and that our support team will always respond with empathy and without judgement.

If you are concerned about your own gambling or the gambling of someone you care about, please reach out to j bajee directly. Our responsible gaming team is available 24 hours a day, 7 days a week, including during Eid and public holidays, to assist you with setting limits, requesting exclusions, or simply talking through your concerns.

Warning Signs in Someone You Know

If you are worried that a friend or family member in Bangladesh may have a gambling problem, some common warning signs to look out for include: unexplained financial difficulties or requests to borrow money; increased secrecy around device or online activity; mood swings linked to winning or losing; withdrawal from social activities and responsibilities; and mentions of gambling-related stress or anxiety.

If you notice these signs, approach the conversation with care and compassion. Encourage the person to reach out to j bajee support or to seek professional counselling. j bajee can implement a third-party self-exclusion in cases where a family member or carer contacts us with documented concerns about a registered player.

Our Commitment

Responsible gaming is not a checkbox at j bajee — it is a core part of who we are as a platform. We believe that the long-term success of j bajee depends entirely on the trust and wellbeing of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other corner of Bangladesh. A player who feels safe and in control is a player who genuinely enjoys the j bajee experience.

To that end, j bajee is committed to the following standards as part of its responsible gaming programme:

• We will never market j bajee services to individuals who have self-excluded or requested no-marketing status
• We will never make it difficult for a player to set or reduce their limits, take a time-out, or request self-exclusion
• We will never design games or promotions specifically intended to encourage excessive or compulsive play
• We will train all customer-facing staff to recognise indicators of problem gambling and to respond appropriately
• We will review and update our responsible gaming tools on a regular basis to reflect best practices in player protection
• We will maintain a clear, accessible, and honest Responsible Gaming page so that all players can easily find the help and information they need